I’d like to begin by expressing my gratitude for your patience and resolve. At the Division of Workers’ Compensation, we remain committed to ensuring that we are able to continue to serve our stakeholders through this challenging time. We have been working to revise processes, implement emergency rules, and maintain our level of services for you.
My top priorities for working through these challenges have been to ensure that injured workers are able to receive necessary medical care and timely payment of benefits, ease the regulatory burden for insurance carriers and adjusters to allow them to work from home and remove unnecessary requirements placed on our medical providers as they are on the front lines advancing efforts to keep Coloradans healthy.
Division services will remain open and available through phone and email during regular business hours. Below we have outlined a number of procedural changes and resources that will allow you to continue to interact and conduct business with the Division. Thank you for your continued support and partnership as we work through these difficult times.
The Director of the Division of Workers’ Compensation has issued emergency rules to address the pandemic and ensure the Division can stay operational. The emergency rules contain provisions reducing the need for injured workers to interact with other individuals, mandate communications via email, and remove requirements placing a significant burden on healthcare providers. This emergency rule became effective on March 24, 2020, and will be in effect for 120 days unless suspended or superseded.
Customer Service has limited the time that the lobby is open to 8:30 am to 4:30 pm. The call center remains open from 8:00 am to 5:00 pm. You may reach the Customer Service Unit at 303-318-8700, toll-free at 1-888-390-7936, or by em[email protected]
The Claims Unit is requesting that all of the following be submitted to [email protected]:
Motions to Close (WC 192) will be accepted only if you are able to provide email addresses for all parties, including the claimant, regardless of representation.
The email should include:
Please send the following to [email protected]:
The Prehearing and Settlement Conference Unit will no longer be conducting conferences in person until further notice. Parties shall be prepared to participate in conferences via telephone. Video conferencing may be available upon request at the discretion of the judge. In accordance with this policy, please file amended hearing confirmations to include accurate contact information for the parties. Please submit all pleadings and other filings by e-mail to [email protected] with proposed orders in Word format. To facilitate a timely response, avoid filing documents by USPS.
Effective March 20, 2020, the Division temporarily waived the requirement for Rejection of Coverage forms (WC 43 and WC 45) to be notarized or to be sent by mail. You may send the completed form to [email protected]